FAQs

Frequently Asked Questions

Here are the answers to questions that we’re frequently asked about. If you have any other questions about our technology, please contact us.

Frequently Asked Questions

What does the Law Mandate?

SEC. 24220. ADVANCED IMPAIRED DRIVING TECHNOLOGY

DEFINITIONS.—In this section: (1) ADVANCED DRUNK AND IMPAIRED DRIVING PREVENTION TECHNOLOGY.—The term ‘‘advanced drunk and impaired driving prevention technology’’ means a system that— (A) can— (i) passively monitor the performance of a driver of a motor vehicle to accurately identify whether that driver may be impaired; and (ii) prevent or limit motor vehicle operation if an impairment is detected; (B) can— 49 USC 30111 note. Public information. Analysis. Deadlines. 23 USC 503 note. 49 USC 30301 prec. VerDate Sep 11 2014 12:21 Jan 03, 2022 Jkt 029139 PO 00058 Frm 00403 Fmt 6580 Sfmt 6581 E:\PUBLAW\PUBL058.117 PUBL058 whamilton on LAPJF8D0R2PROD with PUBLAW 135 STAT. 832 PUBLIC LAW 117–58—NOV. 15, 2021 (i) passively and accurately detect whether the blood alcohol concentration of a driver of a motor vehicle is equal to or greater than the blood alcohol concentration described in section 163(a) of title 23, United States Code; and (ii) prevent or limit motor vehicle operation if a blood alcohol concentration above the legal limit is detected; or (C) is a combination of systems described in subparagraphs (A) and (B). (2) NEW.—The term ‘‘new’’, with respect to a passenger motor vehicle, means that the passenger motor vehicle— (A) is a new vehicle (as defined in section 37.3 of title 49, Code of Federal Regulations (or a successor regulation)); and (B) has not been purchased for purposes other than resale. See the Governing Law page.

How is my PII Stored and used?

ICU Technologies takes PII “personal Identifying Information” seriously. All data transmitted and captured is stored in a highly encrypted system and in compliance with state and federal law. ICU Technologies is committed to the Storage requirements for Personally Identifiable Information (PII) and is governed by the principle of confidentiality and integrity, often mandated by regulations like GDPR and CCPA.

I lost my device how can I replace it?

When reporting a lost device and requesting a replacement via the website contact form or email, it is crucial to provide specific details to speed up the process. Owners of an ICU device can utilize the ICU App to lock their devices and request a replacement or contact customer service by clicking the “Contact us” tab at the bottom of the website.

My device is damaged and is no longer working, who do I contact?

When reporting a damaged device orders can be made via the website contact form or email, it is crucial to provide specific details to speed up the process. Owners of an ICU device can alternatively utilize the ICU App to lock their devices and contact customer service by clicking the “Contact us” tab at the bottom of our screen.

What is your return or cancelation policy for devices and hardware?

Orders canceled within 24 hours of orders being placed will receive a full refund within 24 hours of processing. Returns are accepted for faulty or defective devices that impair its use or functionality within a 14-day window from time of purchase. Damaged or tampered devices will be accepted, but funds will not be returned.

How do I contact customer support?

Info@tech-icu.io or the contact tab on www.tech-icu.io